Operations Command Center

Monitor registrations, learner activity, certificates, support, and system health.

This dashboard gives CWT leadership and admin staff a single place to understand what is happening across the training platform, what needs review, and where support or operational action is needed.

Open Support Queue View Registration Activity Review Manual Approvals Export Operations Report

Active Learners 486

Learners with active training access across CWT programs.

New Registrations 38

New learner registrations or assigned seats this week.

Support Queue 14

Open learner, employer, certificate, or access questions.

Certificates 72

Certificates issued or synced during the current month.

Review Needed 5

Items waiting for manager, credential, or policy approval.

Registration & Seat Activity

View all registrations

Washington CESCL Certification Training Corporate and individual registrations

Purchased 210

Assigned 176

Left 34

Started 151

Unused 25

Open

Industrial Stormwater Basics Team purchases and public registrations

Purchased 95

Assigned 74

Left 21

Started 60

Unused 14

Open

Spill Response Refresher Annual refresher and team renewal seats

Purchased 64

Assigned 58

Left 6

Started 54

Unused 4

Review

Course Performance

Open course analytics

Washington CESCL Certification Training Strong enrollment · lesson checkpoint activity is healthy

Completion 68%

Avg. progress 54%

Stuck 12

Healthy

Industrial Stormwater Basics Several learners paused before the final knowledge check

Completion 52%

Avg. progress 47%

Stuck 18

Watch

Spill Response Refresher High completion but several renewals due soon

Completion 81%

Avg. progress 73%

Stuck 4

Stable

Support Queue

Manage queue

Access expires in 3 days Jamie Morgan · Washington CESCL · Extension request needs review.

Open Urgent

Credential identity match Learner changed email and company. Certificate history needs verification.

Review Verification

Employer seat question Team lead asked how many registrations remain across multiple courses.

Open Standard

Manual Review Queue

View approvals

Access extension approval 2 learners have requested more time after access warning.

Review

Credential profile sync 2 identity updates need verification before syncing to certificates.

Verify

Unused seat return 1 assigned seat never started and is ready to return to team inventory.

Return Seat

Shopify / Order Sync Recent purchases and order groups are syncing normally.

Healthy

Email Delivery Invites and reminders are being delivered with a small number of resends.

Stable

Certificate / Accredible Sync Two credential profile updates need staff verification before sync.

Review

Video / Access Watch One course access case needs review before learner expiration.

Attention

Recent Orders & Revenue Signals

Open order activity

Acme Public Works · 40 Washington CESCL seats Corporate order · 28 assigned · 12 left · Spring 2026 order group

Active

Cascade Contracting · 15 Industrial Stormwater seats Team purchase · 12 assigned · 3 left · seat activity healthy

In Use

Individual registrations · 8 new enrollments Public course purchases across Washington CESCL and refresher programs

This Week

Certificate & Credential Queue

Open certificate tools

72 certificates issued this month Issued credentials are flowing into learner Training Records.

Issued

4 certificates pending completion Learners completed course content and are waiting on final exam or staff review.

Pending

2 identity syncs need review Email/company updates need verification before pushing to credential records.

Identity

Operations goal: fewer surprises, faster decisions, cleaner records. This view helps CWT leadership see learner activity, team purchases, certificate movement, support pressure, system health, and manual review items before they become messy customer service issues.

Download Daily Report Open Admin Tools

Monitor registrations, learner activity, certificates, support, and system health.

Registration & Seat Activity

Course Performance

Recent Orders & Revenue Signals

Certificate & Credential Queue

CWT Training Academy